Frequently Asked Questions (FAQs)
1. What is your return policy?
- We accept returns within 2 days of receiving your order. To be eligible for a return, the item(s) must be in their original condition, unused, and in the same packaging as received. Please refer to our full refund and returns policy for complete details.
2. How do I initiate a return?
- To initiate a return, please contact our customer support team at support@mayukhi.com to request a return authorization. They will provide you with instructions on how to proceed.
3. Can I exchange an item for a different size or design?
- Sorry, we don’t offer exchanges. Once item is purchased refunding is not possible. If you’d like to exchange an item, please contact our customer support team to arrange the exchange. They will guide you through the process.
4. What if my item arrives damaged or defective?
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement and we may request photos of the damaged item to assist with our quality control process.
5. Are there items that cannot be returned?
- Yes, for hygiene reasons, certain items cannot be returned. This includes pierced jewelry, earrings, and items specified as non-returnable in the product description. Please review our refund and returns policy for a comprehensive list.
6. How long does it take to receive a refund?
- Once we receive your returned item(s) and inspect them, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to reflect in your account, depending on your payment provider’s policies.
7. Who is responsible for return shipping costs?
- Unless the return is due to our error or a defective product, you are responsible for the return shipping costs. However, if the return is due to our mistake, we will cover the return shipping expenses.
8. Can I return an item if I changed my mind or no longer want it?
- Yes, we accept returns for items you no longer want, as long as they meet our return eligibility criteria. Please refer to our refund and returns policy for more details.
9. What if I lost my packing slip or order confirmation?
- Please contact our customer support team, and they will assist you in processing your return without the packing slip or order confirmation.
10. How can I contact your customer support team for assistance with returns?
- You can reach our customer support team at support@mayukhi.cm. We are here to assist you with any questions or concerns you may have regarding returns or refunds.